Privacy Policy

1. Introduction

Welcome to Ontario Auto (“we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.on-auto.ca ), sign up for our services, or interact with us via SMS messaging. By accessing our website or opting into our SMS messaging service, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information from users in the following ways:

A. Personal Information

We collect personal information when you sign up for our services, including:

Contact Information: name, email address, mailing address, and mobile phone number
Financial Information: credit status, employment details, and vehicle preferences (for financing purposes)
Location Information: address, city, province
Communication Data: messages and inquiries sent through our website

B. SMS Messaging Data Collection

When you opt into our SMS messaging service, we collect:

Name, mobile phone number, email address, and mailing address
Information collected via website forms, email communication, or third-party reservation systems

C. Non-Personal Information

We automatically collect certain data when you visit our website, including:

Device Information: IP address, browser type, and operating system
Website Usage Data: pages visited, time spent on site, and referral sources
Cookies & Tracking Technologies: to enhance user experience and analyze website traffic

3. How We Use Your Information

We use your data for the following purposes:

To connect you with automotive dealerships and financing providers
To send you marketing, service, and account-related messages
To respond to inquiries and provide customer support
To improve our website, services, and marketing strategies
To comply with legal and regulatory obligations

4. SMS Messaging Terms & Conditions

By opting into our SMS messaging service, you agree to the following:

Message Types: You may receive marketing, service, and account-related messages.
Message Frequency: Message frequency varies, but you will not receive more than 4 messages per week (up to 16 per month).
Message & Data Rates: Your mobile carrier may charge fees for sending or receiving text messages.
Opt-Out Policy: You can opt out at any time by replying STOP or UNSUBSCRIBE to +1 647-258-9435. After unsubscribing, you will receive one final confirmation message.
Help Requests: You can text HELP for assistance or contact us at info@on-auto.ca or +1 647-258-9435.
Consent: Consent to receive messages is not a condition of purchase.
Contact Information: If you have any questions about these SMS terms, please contact us at support@on-auto.ca or +1 647-258-9435.

5. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Ontario Auto, from 647-258-9435 regarding customer care, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 647-258-9435 or info@on-auto.ca. Mobile opt-in information is never shared with third parties.

6. Data Transfer Restrictions

We do not transfer or share your personal data with any external organizations under any circumstances. All collected information remains securely stored within our internal systems and is only accessible to authorized personnel who require access for legitimate business operations.

7. Data Sharing Prevention

We have implemented strict internal controls and security procedures to prevent unauthorized sharing or access to user data, including:

Restricted access to data on a need-to-know basis
Secure authentication and encryption for data access
Continuous monitoring of system access and activity logs
Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Your personal data, including SMS opt-in information, will never be shared, sold, rented, or transferred for any marketing or promotional purpose.

8. Data Security & Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. While no online transmission is 100% secure, we continuously improve our systems to protect your privacy.

SMS Data Retention: We retain your information only while you are subscribed to our SMS service.
General Data Retention: Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

9. Your Privacy Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act) and Ontario’s privacy laws, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing or SMS communications
Restrict or object to data processing
Request a copy of the data we hold about you

To exercise these rights, contact us at info@on-auto.ca .

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze traffic. You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing any personal information.

12. Designated Privacy Officer

We have appointed a Privacy Officer responsible for ensuring compliance with this policy. You can contact our Privacy Officer at Privacyofficer@on-auto.ca .

13. Changes to This Privacy Policy

We may update this policy periodically to reflect operational, legal, or regulatory changes. All updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our SMS messaging service, please contact us at: 📧 support@on-auto.ca 📞 +1-289-590-9997 or +1-647-258-9435 🌐 www.on-auto.ca